Return Policy

Hey there, Linen Lover! We want you to have the smoothest return experience ever, just like our luxurious fabrics. Here's the lowdown:

Eligibility for Returns:

Return items should be as fresh as a newly ironed shirt—unused, unwashed, and in resale condition.

No dirt, stains, pet hair, or funky odors, please. We're all about that crisp and clean vibe.

Send back within 30 days from the delivery date. We like to keep things timely.

Return Process:

Shoot an email to our rockstar customer support team at sales@colchalinens.com within the return period.

Share your order number, the item details, and the reason for the return. We're all ears!

Our team will hook you up with a Return Authorization Number (RAN) and guide you like a GPS.

Refund Process:

Once we receive your return and give it a thumbs-up, we'll process that refund.

We'll send the moolah back using the same payment method you used to make the purchase. Easy peasy.

Exclusions:

Custom-made or personalized items might not be returnable, except if they're faulty. We'll sort you out with a brand-spankin'-new one.

Damaged or Defective Items:

If your package arrives in a sorry state, let us know within 7 days of delivery.

We might ask for evidence (cue detective music) like photos or info about the damage.

Once we confirm the issue, we'll guide you on returns or arrange a replacement or refund.

We're all about your satisfaction, and we're here to assist. If you need a helping hand or have more questions, reach out to our superhero customer support team.

Thanks for choosing 6ix Tailors Fine Linens, where returns are as smooth as silk!